Effective Date: 09/25/2025
Solace Hospice Care (“we,” “our,” “us”) is committed to protecting the privacy and security of the personal information of our patients, families, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, address, phone number, email address, and other details you provide through forms or inquiries.
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Health Information: If submitted via secure forms or patient/caregiver communications, we may collect limited health-related information necessary to provide hospice care services.
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Technical Information: IP address, browser type, device information, and website usage data collected automatically through cookies or analytics tools.
2. How We Use Your Information
We use the information we collect to:
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Provide and coordinate hospice care and related services.
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Respond to inquiries, referrals, and requests for information.
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Improve our website, communications, and patient/caregiver support.
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Comply with legal and regulatory requirements, including HIPAA where applicable.
3. Sharing of Information
We do not sell or rent your personal information. We may share information only in the following situations:
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With Care Teams: To provide care and coordinate services with healthcare professionals.
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With Service Providers: To trusted vendors that assist with operations, subject to confidentiality agreements.
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For Legal Compliance: When required by law, regulation, court order, or to protect health and safety.
4. HIPAA and Medical Privacy
If you are a patient or caregiver, certain information may be protected under the Health Insurance Portability and Accountability Act (HIPAA). Solace Hospice Care follows all applicable HIPAA rules for the collection, use, and safeguarding of protected health information (PHI).
5. Cookies and Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze site traffic. You may choose to disable cookies in your browser settings, but some features of the site may not function properly.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
7. Your Rights
You may have rights to access, update, or request deletion of your personal information, subject to legal and healthcare requirements. For HIPAA-related requests regarding PHI, please contact us directly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites and encourage you to review their policies.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Solace Hospice Care
2300 Technology Drive
O’Fallon, MO 63368
Phone: (636) 220-4050
Fax: (636) 220-9266
Email: info@solacehospicecaremo.com