- Never argue, instead agree
- Never reason, instead divert
- Never shame, instead direct
- Never lecture, instead reassure
- Never say “remember,” instead reminisce
- Never say “I told you so,” instead repeat, regroup
- Never say “you can’t,” instead say “let’s do this”
- Never command or demand, instead ask or model
- Never condescend, instead encourage and praise
- Never force, instead reinforce
